job description
Join Watsons, Asiaâs leading health and beauty retailer, as a Customer Assistant in our vibrant Bali locations! This is your opportunity to be part of a dynamic team that delivers exceptional customer service while promoting wellness and beauty solutions in one of the worldâs most sought-after destinations.
As a Customer Assistant, you will play a pivotal role in creating a welcoming and engaging shopping experience for our diverse clientele. Your passion for customer care, product knowledge, and sales expertise will help drive store performance and customer satisfaction. Whether youâre assisting shoppers in Cangguâs trendy boutiques or Denpasarâs bustling malls, youâll be at the heart of Watsonsâ mission to inspire health and beauty in every community we serve.
This full-time position offers a competitive salary, career growth opportunities, and the chance to work in a supportive, fast-paced environment. If you thrive in customer-facing roles and love the idea of working in Baliâs most exciting retail hubs, weâd love to hear from you!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on health, beauty, and personal care products.
- Process transactions accurately using POS systems and handle cash, credit, and mobile payments.
- Maintain product knowledge to recommend suitable items and promote ongoing campaigns or loyalty programs.
- Ensure shelves are well-stocked, organized, and visually appealing to enhance the shopping experience.
- Assist in inventory management, including stock replenishment, price tagging, and conducting regular stock checks.
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Collaborate with the store team to achieve sales targets and contribute to a positive work environment.
- Uphold store cleanliness and hygiene standards in compliance with company policies and local regulations.
Qualifications
- Minimum high school diploma or equivalent; higher education in retail, business, or related fields is a plus.
- Proven experience in customer service, retail, or sales (preferably in health/beauty sectors).
- Excellent communication and interpersonal skills in English; knowledge of Indonesian (Bahasa) is advantageous.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work flexible hours, including weekends, public holidays, and peak retail periods.
- Basic computer literacy (POS systems, inventory software) and numerical accuracy.
- Passion for health, beauty, and wellness products with a willingness to learn and stay updated on trends.
- Team player with a positive attitude and a commitment to delivering high-quality service.