job description
Join The SM Store as a Retail Cashier & Customer Service Associate in the vibrant heart of Bali! This is your opportunity to deliver exceptional operational excellence while ensuring smooth, efficient, and customer-centric transactions at one of the most dynamic retail environments in Southeast Asia.
In this role, you will be the face of our brand, handling cash and digital payments with precision, adhering to established cashiering systems, and providing a seamless checkout experience. Your attention to detail, problem-solving skills, and passion for service will contribute directly to customer satisfaction and store success.
Whether you’re processing transactions, resolving inquiries, or maintaining a well-organized workspace, your work will play a key role in upholding The SM Store’s reputation for quality and reliability. If you thrive in fast-paced settings and take pride in delivering top-tier service, we’d love to have you on our team!
Responsibility
- Process customer transactions accurately and efficiently, including cash, credit/debit cards, and mobile payments.
- Provide friendly, professional, and timely customer service at the checkout counter.
- Balance cash drawers at the start and end of each shift, ensuring financial accuracy.
- Handle customer inquiries, complaints, and returns with a solution-oriented approach.
- Maintain a clean, organized, and well-stocked checkout area to enhance the shopping experience.
- Adhere to company policies, security protocols, and cash-handling procedures.
- Collaborate with team members to ensure smooth store operations during peak hours.
- Promote loyalty programs, special offers, and upsell opportunities when appropriate.
Qualifications
- Minimum high school diploma or equivalent; vocational training in retail or customer service is a plus.
- Proven experience in cashiering, retail, or customer-facing roles (1+ years preferred).
- Strong numerical and basic math skills for accurate transaction processing.
- Excellent communication and interpersonal skills in English (Bahasa Indonesia is a plus).
- Ability to work in a fast-paced environment, including weekends and holidays.
- Attention to detail and a high level of integrity in handling financial transactions.
- Familiarity with POS systems and basic computer operations.
- Positive attitude, teamwork mindset, and a passion for delivering exceptional service.