job description
Join SOGO, a leading name in luxury retail, as our Customer Service Supervisor in the vibrant and culturally rich island of Bali. This is an exceptional opportunity to lead a dynamic team in delivering world-class customer experiences at one of our premium retail locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. As the face of SOGO, you will play a pivotal role in shaping customer satisfaction, driving sales, and upholding our brandâs reputation for excellence.
In this role, you will oversee a team of customer service professionals, ensuring seamless operations, resolving complex customer inquiries, and fostering a positive work environment. Baliâs booming tourism and retail sectors make this an exciting time to join SOGO, where youâll have the chance to work in a fast-paced, multicultural setting while enjoying the islandâs unique lifestyle. If you are a natural leader with a passion for retail and customer service, this is your chance to grow your career with a globally recognized brand.
SOGO offers a competitive salary, comprehensive benefits, and opportunities for professional development. Be part of a team that values innovation, teamwork, and exceptional service in one of the worldâs most sought-after destinations.
Responsibility
- Lead, mentor, and motivate a team of customer service representatives to deliver outstanding service and meet performance targets.
- Oversee daily operations, including handling customer inquiries, complaints, and escalations with professionalism and efficiency.
- Monitor and analyze customer feedback to identify trends and implement improvements in service delivery.
- Collaborate with store management to align customer service strategies with sales and operational goals.
- Ensure compliance with SOGOâs policies, procedures, and brand standards across all customer interactions.
- Train and onboard new team members, fostering a culture of continuous learning and development.
- Develop and maintain strong relationships with customers, vendors, and internal stakeholders to enhance the overall shopping experience.
- Assist in inventory management, cash handling, and point-of-sale (POS) operations as needed.
Qualifications
- Minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or leadership role in retail or hospitality.
- Proven track record of managing teams, resolving customer issues, and driving service excellence.
- Strong communication skills in English; proficiency in Bahasa Indonesia or additional languages (e.g., Mandarin, Japanese) is a plus.
- Excellent problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment, handle pressure, and adapt to changing priorities.
- Familiarity with retail management systems, POS software, and Microsoft Office Suite.
- High school diploma or equivalent; a degree in Business, Hospitality, or related fields is advantageous.
- Flexibility to work weekends, holidays, and extended hours as required by the retail schedule.