job description
Join The Valiram Group, a global leader in luxury and premium retail, as a Retail Associate for MLB Korea at our dynamic location in Kuta, Bali. This is your opportunity to represent one of the worldâs most iconic sports apparel brands in a high-energy, customer-centric environment.
As a Retail Associate, you will be the face of MLB Korea, delivering exceptional service to a diverse clientele while driving sales and brand loyalty. Youâll work in a fast-paced, fashion-forward setting, engaging with customers, maintaining store standards, and contributing to a team that thrives on excellence. Whether youâre assisting with product inquiries, processing transactions, or creating a welcoming atmosphere, your role is pivotal in shaping the customer experience.
Baliâs vibrant retail scene offers a unique backdrop for this role, blending international brand prestige with the islandâs cosmopolitan charm. If youâre passionate about fashion, sports culture, and delivering top-tier service, this position is perfect for you.
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on MLB Korea products, including apparel, accessories, and merchandise.
- Achieve and exceed individual and team sales targets through proactive engagement and upselling techniques.
- Maintain visual merchandising standards, including product displays, signage, and store cleanliness to ensure an appealing and brand-aligned environment.
- Process transactions accurately using POS systems, handle cash and digital payments, and manage customer returns or exchanges.
- Stay updated on product knowledge, including new collections, promotions, and brand history to provide informed recommendations.
- Assist in inventory management, including stock replenishment, size organization, and conducting regular stock checks.
- Collaborate with the store team to execute marketing initiatives, such as in-store promotions, events, and loyalty programs.
- Handle customer inquiries and complaints professionally, ensuring resolution and satisfaction in alignment with company policies.
Qualifications
- Minimum 1 year of experience in retail, customer service, or a related field (preferably in fashion or sports apparel).
- Strong communication and interpersonal skills with fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Passion for fashion, sports, and customer engagement with a keen eye for trends and styling.
- Proven ability to meet sales targets and work in a fast-paced, goal-oriented environment.
- Familiarity with POS systems and basic cash handling procedures.
- Excellent organizational and time-management skills with attention to detail.
- Flexibility to work weekends, holidays, and evenings as required by retail schedules.
- Professional appearance and alignment with the brandâs image and values.