job description
Join MR.DIY, a leading home improvement retailer, as a Retail Associate in beautiful Bali! This is your chance to be part of a dynamic team that delivers exceptional customer service while driving sales in a fast-paced retail environment.
As a Retail Associate, you will play a key role in ensuring a seamless shopping experience for customers, assisting them with product inquiries, and maintaining store standards. Bali’s vibrant retail scene offers a unique opportunity to grow your career in one of Southeast Asia’s most exciting markets.
MR.DIY is committed to fostering a supportive and inclusive work environment where your contributions are valued. If you’re passionate about retail, customer service, and teamwork, we’d love to hear from you!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on product selections.
- Process transactions accurately and efficiently using POS systems.
- Maintain store appearance by stocking shelves, organizing merchandise, and ensuring a clean, welcoming environment.
- Assist in inventory management, including receiving, labeling, and restocking products.
- Handle customer inquiries, complaints, and returns professionally and promptly.
- Collaborate with team members to achieve daily sales targets and store KPIs.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers.
- Participate in store meetings, training sessions, and promotional events as required.
Qualifications
- Minimum high school diploma or equivalent; retail or customer service experience is a plus.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic math and cash handling skills.
- Familiarity with POS systems and inventory management is advantageous.
- Willingness to work flexible hours, including weekends and holidays.
- Team player with a positive attitude and a commitment to continuous learning.
- Fluency in English; knowledge of Bahasa Indonesia is a bonus.