job description
Join MR.DIY, a leading home improvement retailer, as a Retail Associate in beautiful Bali! This is your chance to be part of a dynamic team that delivers exceptional customer service while driving sales in a fast-paced retail environment.
As a Retail Associate, you will play a key role in ensuring a seamless shopping experience for customers, assisting them with product inquiries, and maintaining store standards. Bali’s vibrant retail scene offers a unique opportunity to grow your career in one of Southeast Asia’s most exciting markets.
MR.DIY is committed to fostering a supportive and inclusive work environment where your contributions are valued. If you’re passionate about retail, customer service, and teamwork, we’d love to hear from you!
Responsibility
- Provide exceptional customer service, greeting and assisting shoppers with product selection and inquiries.
- Process transactions accurately using POS systems and handle cash/credit payments.
- Maintain store appearance by stocking shelves, organizing displays, and ensuring cleanliness.
- Monitor inventory levels and report low stock to management for timely replenishment.
- Assist in promotional activities, including setting up displays and distributing marketing materials.
- Handle customer complaints professionally and escalate issues when necessary.
- Collaborate with team members to achieve daily sales targets and store KPIs.
- Stay updated on product knowledge and promotions to provide accurate information to customers.
Qualifications
- Minimum high school diploma or equivalent; retail experience is a plus.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic math and cash-handling skills for accurate transaction processing.
- Familiarity with POS systems and inventory management is advantageous.
- Willingness to work flexible hours, including weekends and holidays.
- Team player with a positive attitude and strong work ethic.
- Fluency in English and Bahasa Indonesia is preferred.