job description
Join MR.DIY, a leading home improvement retailer, as a Retail Associate in beautiful Bali! This is your chance to be part of a dynamic team that delivers exceptional customer service while driving sales in a fast-paced retail environment.
As a Retail Associate, you will play a key role in ensuring a seamless shopping experience for customers, assisting them with product inquiries, and maintaining store standards. Bali’s vibrant retail scene offers a unique opportunity to grow your career in one of Southeast Asia’s most exciting markets.
MR.DIY is committed to fostering a supportive and inclusive work environment where your contributions are valued. If you’re passionate about retail, customer service, and teamwork, we’d love to hear from you!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on product selections.
- Process transactions accurately using POS systems and handle cash/credit payments.
- Maintain store appearance by restocking shelves, organizing displays, and ensuring cleanliness.
- Assist in inventory management, including stock checks, replenishment, and reporting discrepancies.
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Collaborate with team members to achieve daily sales targets and store KPIs.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information.
- Uphold safety and security standards, including loss prevention and adherence to store protocols.
Qualifications
- Minimum high school diploma or equivalent; retail experience is a plus.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic math and cash-handling skills for accurate transactions.
- Familiarity with POS systems and inventory management tools is advantageous.
- Flexibility to work weekends, holidays, and rotating shifts as required.
- Team player with a proactive attitude and willingness to learn.
- Fluency in English and Bahasa Indonesia is preferred.