job description
Join MR.DIY, Southeast Asiaâs leading home improvement retailer, as a Retail Associate in beautiful Bali! Weâre expanding our presence across key locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, and weâre looking for passionate, customer-focused individuals to join our dynamic team.
As a Retail Associate, youâll play a crucial role in delivering exceptional shopping experiences to our diverse customer base. Whether youâre assisting local residents, expats, or tourists, your friendly demeanor and product knowledge will help drive sales and build customer loyalty. MR.DIY offers a fast-paced, rewarding environment where youâll develop valuable retail skills while working with a wide range of home improvement and lifestyle products.
This is an excellent opportunity for those who thrive in a team-oriented setting and enjoy helping customers find the perfect solutions for their homes. With competitive compensation, career growth opportunities, and the chance to work in one of the worldâs most vibrant tourist destinations, this role is perfect for motivated individuals looking to advance their retail career in Bali.
If youâre a people person with a passion for customer service and retail, weâd love to hear from you! Apply now and become part of the MR.DIY family in paradise.
Responsibility
- Provide exceptional customer service by assisting shoppers with product inquiries, recommendations, and purchases.
- Maintain store presentation standards, including merchandising, stocking shelves, and ensuring a clean, organized environment.
- Operate cash registers, process transactions, and handle payments with accuracy and efficiency.
- Monitor inventory levels, report stock discrepancies, and assist with receiving and unpacking shipments.
- Resolve customer complaints or concerns professionally and escalate issues to management when necessary.
- Collaborate with team members to achieve daily sales targets and store performance goals.
- Stay updated on product knowledge, promotions, and store policies to provide accurate information to customers.
- Assist in opening and closing store procedures, including cash reconciliation and security checks.
Qualifications
- Minimum high school diploma or equivalent; retail or customer service experience is a plus.
- Strong communication skills in English; proficiency in Bahasa Indonesia or other languages is advantageous.
- Friendly, approachable, and customer-focused attitude with a passion for helping others.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic math skills for handling cash transactions and inventory counts.
- Flexibility to work in shifts, including weekends, evenings, and holidays as required.
- Physical ability to stand for extended periods, lift up to 15 kg, and perform store maintenance tasks.
- Reliable, punctual, and committed to maintaining a positive team environment.