job description
Join Pet Lovers Centre, a leading name in premium pet care, as a Retail Assistant in our vibrant Kuta, Bali store! This is your chance to combine your passion for animals with exceptional customer service in a dynamic retail environment. As part of our team, you’ll play a key role in delivering a seamless shopping experience while educating pet owners on the best products for their furry friends.
At Pet Lovers Centre, we believe in fostering a supportive and rewarding workplace where your dedication to pets and people is valued. Whether you’re assisting customers with product selections, maintaining store standards, or contributing to team goals, your work will directly impact the well-being of pets and their families in Bali’s bustling community.
If you’re a pet enthusiast with a knack for sales and a heart for service, we’d love to hear from you. Apply today and be part of a company that’s as passionate about pets as you are!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on pet care products, nutrition, and accessories.
- Process sales transactions accurately using POS systems, including cash handling, credit card payments, and receipt issuance.
- Maintain a clean, organized, and visually appealing store environment, including stocking shelves, rotating merchandise, and ensuring product displays are up-to-date.
- Educate customers on pet health, grooming, and dietary needs, recommending suitable products based on individual pet requirements.
- Monitor inventory levels, assist with stock takes, and report low stock or damaged items to the store manager.
- Handle customer inquiries, complaints, and returns professionally, ensuring a positive resolution and repeat business.
- Collaborate with the team to achieve daily sales targets and participate in promotional activities or in-store events.
- Stay updated on new products, trends, and promotions to provide accurate and enthusiastic recommendations to customers.
Qualifications
- Minimum 1 year of experience in retail, customer service, or a related field (pet industry experience is a plus).
- Strong communication and interpersonal skills with a friendly, approachable demeanor.
- Passion for animals and pet care with a willingness to learn about pet products and industry best practices.
- Basic math and cash-handling skills with attention to detail for accurate transactions.
- Ability to work flexible hours, including weekends, public holidays, and peak retail periods.
- Proven ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with POS systems and inventory management is advantageous.
- High school diploma or equivalent; additional certifications in pet care or retail are a bonus.