job description
Join FamilyMart, a leading global convenience store chain, as a Retail Assistant in the vibrant and fast-growing locations of Bali—including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your chance to be part of a dynamic team that delivers exceptional customer service in a high-energy retail environment.
As a Retail Assistant, you will play a key role in ensuring smooth store operations, maintaining product displays, and creating a welcoming experience for every customer. FamilyMart is committed to fostering a supportive and inclusive workplace where your contributions directly impact customer satisfaction and business success.
Whether you're a seasoned retail professional or just starting your career, this position offers competitive compensation, training opportunities, and the chance to grow within a well-established brand. Bali’s thriving tourism and local communities make this an exciting place to work, with ample opportunities to engage with diverse customers daily.
Responsibility
- Provide exceptional customer service with a friendly and professional demeanor, assisting customers with inquiries, purchases, and product recommendations.
- Operate the cash register accurately, handling transactions, processing payments, and issuing receipts while maintaining cash drawer integrity.
- Restock and merchandise products to ensure shelves are fully stocked, organized, and visually appealing according to company standards.
- Monitor product expiry dates and rotate stock to minimize waste and maintain freshness of perishable items.
- Assist in daily store opening/closing procedures, including cash reconciliation, cleaning, and preparing the store for the next business day.
- Handle inventory management tasks, such as receiving deliveries, checking shipments, and reporting discrepancies to the store manager.
- Promote sales and loyalty programs by informing customers about ongoing promotions, discounts, and membership benefits.
- Maintain a clean and safe store environment by adhering to hygiene standards, sweeping, mopping, and ensuring compliance with health and safety regulations.
Qualifications
- Minimum high school diploma or equivalent; prior retail or customer service experience is a plus.
- Excellent communication and interpersonal skills with the ability to engage positively with customers and team members.
- Basic math and cash-handling skills for accurate transaction processing.
- Ability to work flexible hours, including early mornings, evenings, weekends, and public holidays.
- Strong attention to detail and organizational skills to manage multiple tasks efficiently in a fast-paced environment.
- Physical stamina to stand for extended periods, lift moderate weights (up to 10-15 kg), and perform repetitive motions.
- Familiarity with POS systems is advantageous but not required; training will be provided.
- A team player with a proactive attitude and willingness to support colleagues in achieving store goals.