job description
Join Health Lane Family Pharmacy as a Retail Assistant in the vibrant heart of Bali! We are seeking a customer-focused and energetic professional to support our retail operations, ensuring exceptional service and a seamless shopping experience for our valued customers.
As part of our team, you will play a key role in maintaining store presentation, assisting customers with product inquiries, and contributing to sales growth. This is an exciting opportunity to develop your retail career in a dynamic, fast-paced environment while working with a reputable brand committed to health and wellness.
If you are passionate about customer service, detail-oriented, and thrive in a team setting, we invite you to apply and become part of our mission to deliver quality healthcare products with a personal touch.
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on product selections.
- Process sales transactions accurately using POS systems and handle cash/credit payments.
- Maintain store cleanliness, organization, and visual merchandising standards to enhance customer experience.
- Monitor inventory levels, restock products, and assist in receiving and unpacking new shipments.
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Collaborate with the team to achieve daily and monthly sales targets.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information.
- Assist in opening/closing store procedures, including cash reconciliation and security checks.
Qualifications
- Minimum high school diploma or equivalent; prior retail or customer service experience is a plus.
- Excellent communication and interpersonal skills in English (additional languages are a bonus).
- Strong problem-solving abilities and a customer-first mindset.
- Basic math and cash-handling skills with attention to detail.
- Ability to work flexible hours, including weekends and public holidays.
- Familiarity with POS systems and inventory management is advantageous.
- Physically fit to stand for extended periods and lift moderate weights (up to 10 kg).
- Team player with a positive attitude and willingness to learn.