job description
Join Land Environmental (M) Sdn Bhd, a forward-thinking subsidiary of Shenzhen Water Gas Environmental Protection Group Co., Ltd, as a Retail Assistant in the vibrant and culturally rich island of Bali! We are seeking enthusiastic, customer-focused professionals to join our growing retail team across multiple prime locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you will play a pivotal part in delivering exceptional customer service, driving sales, and ensuring a seamless retail experience for both local and international customers. Baliâs booming tourism and retail sectors offer a dynamic work environment where you can develop your skills while enjoying the islandâs unique lifestyle. Whether youâre assisting customers with eco-friendly products, managing inventory, or contributing to store operations, your efforts will directly impact our mission of promoting sustainable living.
As part of our team, youâll benefit from a supportive work culture, opportunities for career growth, and the chance to work in some of Baliâs most sought-after locations. If youâre passionate about retail, customer engagement, and making a positive difference, weâd love to hear from you!
Why Join Us?
- Competitive salary package with performance incentives
- Opportunities for professional development and career advancement
- Work in a dynamic, multicultural environment
- Employee discounts on products and services
- Be part of a company committed to environmental sustainability
Responsibility
- Provide exceptional customer service by assisting customers with inquiries, purchases, and product recommendations in a friendly and professional manner.
- Process sales transactions efficiently using point-of-sale (POS) systems, ensuring accuracy in handling cash, credit cards, and other payment methods.
- Maintain a clean, organized, and visually appealing retail environment, including stocking shelves, arranging displays, and ensuring product availability.
- Monitor inventory levels, assist with stock replenishment, and report discrepancies or low-stock items to the management team.
- Handle customer complaints or concerns with empathy and professionalism, escalating issues to the appropriate team members when necessary.
- Contribute to achieving sales targets by promoting products, upselling, and cross-selling to customers.
- Assist in opening and closing store procedures, including cash reconciliation, security checks, and ensuring compliance with company policies.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers and team members.
Qualifications
- Minimum of 1 year of experience in a retail or customer service role; prior experience in eco-friendly or sustainable products is a plus.
- Strong communication skills in English; proficiency in Bahasa Indonesia or other languages (e.g., Mandarin, Japanese) is highly advantageous.
- Ability to work in a fast-paced environment with a customer-first mindset.
- Basic math skills and familiarity with POS systems or cash handling.
- Flexibility to work on weekends, holidays, and during peak hours as required by the retail schedule.
- High school diploma or equivalent; additional certifications in retail or customer service are a bonus.
- Physical ability to stand for extended periods, lift moderate weights (up to 10 kg), and perform tasks such as stocking shelves and arranging displays.
- Passion for sustainability and interest in eco-friendly products and practices.