job description
Join Nando’s in beautiful Bali as a Restaurant Supervisor and be part of a globally loved brand that serves up flame-grilled PERi-PERi chicken with passion and pride. In this dynamic role, you’ll lead a high-energy team, ensure exceptional guest experiences, and uphold our commitment to quality, service, and community.
Based in one of Bali’s vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a fast-paced, rewarding environment where your leadership drives success. Whether you’re mentoring staff, optimizing operations, or creating memorable dining moments, your role is key to delivering the Nando’s experience our customers love.
We offer competitive compensation, career growth opportunities, and the chance to work in a supportive, inclusive culture. If you’re a natural leader with a passion for hospitality, we’d love to hear from you!
Responsibility
- Lead and motivate a team of restaurant staff to deliver outstanding customer service and operational excellence.
- Oversee daily restaurant operations, including opening/closing procedures, staff scheduling, and inventory management.
- Ensure compliance with Nando’s standards for food quality, hygiene, and safety (HACCP, local regulations).
- Train, coach, and develop team members to enhance performance and foster a positive work environment.
- Handle customer inquiries, resolve complaints professionally, and maintain high satisfaction levels.
- Monitor sales targets, control costs, and contribute to financial performance through efficient resource management.
- Collaborate with the management team to implement promotions, marketing initiatives, and seasonal menu updates.
- Maintain a clean, organized, and welcoming restaurant environment aligned with brand guidelines.
Qualifications
- Minimum 2+ years of experience in a supervisory or management role within the hospitality/restaurant industry.
- Proven ability to lead teams, delegate tasks, and drive results in a fast-paced setting.
- Strong knowledge of food safety, hygiene standards, and restaurant operations.
- Excellent communication and interpersonal skills (fluent English required; Bahasa Indonesia is a plus).
- Customer-focused mindset with a track record of resolving issues and exceeding guest expectations.
- Flexibility to work evenings, weekends, and holidays as needed.
- Basic computer literacy (POS systems, Excel) and financial acumen for cost control.
- Passion for Nando’s brand values: Pride, Passion, Courage, Integrity, and Family.