job description
Are you a passionate hospitality professional ready to take the next step in your career? Tapa King Inc., a leading name in the hospitality and tourism industry, is seeking an experienced Shift Manager to join our dynamic team in Canggu, Bali! This is your chance to lead a high-performing team in a vibrant, fast-paced environment while enjoying competitive compensation, career growth opportunities, and a supportive work culture.
As a Shift Manager, you will play a pivotal role in ensuring seamless operations, exceptional guest experiences, and team efficiency. You’ll collaborate with management to uphold service standards, drive customer satisfaction, and contribute to the success of our establishment. Whether you’re overseeing daily shifts, training staff, or optimizing workflows, your leadership will directly impact our reputation and growth.
Bali’s thriving tourism industry offers an exciting backdrop for your career, with opportunities to network, learn, and grow in one of the world’s most sought-after destinations. If you thrive in a fast-paced environment, have a knack for problem-solving, and are passionate about hospitality, we’d love to hear from you!
Why Join Tapa King Inc.?
- Competitive salary package with performance-based incentives
- Comprehensive medical and dental benefits
- Career advancement opportunities in a growing company
- Work in a vibrant, multicultural environment
- Employee discounts and perks
- Opportunity to live and work in beautiful Bali, Indonesia
Responsibility
- Oversee daily shift operations to ensure smooth and efficient service delivery.
- Lead, motivate, and supervise a team of staff to maintain high standards of customer service.
- Monitor inventory levels, order supplies, and manage stock to prevent shortages or excesses.
- Handle customer inquiries, complaints, and feedback professionally to ensure guest satisfaction.
- Train, mentor, and evaluate staff performance to foster a positive and productive work environment.
- Ensure compliance with company policies, health and safety regulations, and local laws.
- Prepare shift reports, including sales, staffing, and operational updates for management review.
- Collaborate with management to implement new processes, promotions, or initiatives to enhance guest experiences.
Qualifications
- Minimum of 2-3 years of experience in a supervisory or management role within the hospitality or tourism industry.
- Proven leadership skills with the ability to motivate and manage a diverse team.
- Strong communication and interpersonal skills to interact effectively with guests and staff.
- Excellent problem-solving abilities and a proactive approach to challenges.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of POS systems, inventory management, and basic accounting principles.
- High school diploma or equivalent; a degree in Hospitality Management or related field is advantageous.