job description
Join Reverie Esthetic & Hair Center as a Front Desk Attendant and become the welcoming face of a premium beauty destination in Bali. This role offers a unique opportunity to work in a luxurious, client-focused environment where excellence in service is paramount.
As the first point of contact, you will create lasting impressions by providing warm, professional, and efficient service to our discerning clientele. Enjoy competitive compensation, comprehensive benefits, and exclusive staff discounts on our premium beauty and wellness services.
If you thrive in a dynamic, high-end setting and take pride in delivering exceptional customer experiences, this is the perfect role for you. Bali’s vibrant beauty industry awaits your expertise!
Responsibility
- Greet and welcome clients with a warm, professional demeanor, ensuring a positive first impression.
- Manage front desk operations, including appointment scheduling, check-ins, and check-outs with efficiency.
- Handle client inquiries, both in-person and via phone/email, providing accurate information about services, pricing, and promotions.
- Process payments, issue receipts, and maintain accurate records of transactions.
- Coordinate with stylists and estheticians to ensure seamless client experiences and minimize wait times.
- Maintain a clean, organized, and visually appealing reception area.
- Assist in retail sales by recommending products and processing purchases.
- Resolve client concerns or complaints professionally and escalate issues when necessary.
Qualifications
- Proven experience in a front desk, receptionist, or customer service role, preferably in the beauty, wellness, or hospitality industry.
- Exceptional communication and interpersonal skills with a friendly, approachable demeanor.
- Strong organizational abilities with attention to detail in managing appointments and client records.
- Proficiency in basic computer applications (e.g., scheduling software, POS systems).
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Ability to work flexible hours, including weekends and evenings, as required.
- Passion for the beauty and wellness industry with a commitment to delivering high-quality service.
- High school diploma or equivalent; additional training in hospitality or customer service is advantageous.