job description
Join Wingstop as a Restaurant Supervisor in beautiful Bali! We are seeking a dynamic and customer-focused leader to oversee our restaurant operations across key locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. In this role, you will ensure exceptional service delivery, maintain operational excellence, and uphold our brand standards to create unforgettable dining experiences for our guests.
As a Restaurant Supervisor, you will play a pivotal role in driving team performance, optimizing workflows, and fostering a positive work environment. Your leadership will directly impact customer satisfaction and business success. If you are passionate about hospitality, thrive in fast-paced settings, and have a knack for team management, this is the perfect opportunity for you!
Wingstop is a globally recognized brand known for its delicious wings and exceptional service. Join our team and grow your career in one of Bali’s most vibrant industries!
Responsibility
- Lead and supervise restaurant staff to ensure smooth daily operations and high-quality service.
- Monitor and maintain compliance with Wingstop’s operational standards, hygiene protocols, and safety regulations.
- Train, mentor, and develop team members to enhance their skills and performance.
- Handle customer inquiries, resolve complaints, and ensure guest satisfaction.
- Oversee inventory management, including stock levels, ordering supplies, and minimizing waste.
- Assist in scheduling shifts, managing payroll, and optimizing staffing levels.
- Conduct regular inspections to ensure cleanliness, organization, and adherence to brand standards.
- Collaborate with the management team to implement promotional campaigns and drive sales growth.
Qualifications
- Minimum of 2 years of experience in a supervisory role within the hospitality or food service industry.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to manage teams, resolve conflicts, and motivate staff.
- Knowledge of restaurant operations, including POS systems, inventory management, and customer service best practices.
- Flexibility to work evenings, weekends, and holidays as required.
- Fluency in English and Bahasa Indonesia is preferred.
- Certification in food safety or hospitality management is a plus.
- Passion for delivering exceptional customer experiences and driving operational excellence.