job description
Are you a passionate hospitality leader looking to take the next step in your career? TRIO S KITCHEN SDN BHD is currently seeking an energetic and detail-oriented Restaurant Supervisor to join our dynamic team in Iskandar Puteri. In this role, you will be the heartbeat of our dining operations, ensuring that every guest experience is nothing short of exceptional.
As a Restaurant Supervisor, you will be responsible for overseeing daily floor operations, mentoring our service staff, and maintaining the high-quality standards that our patrons expect. If you possess a strong sense of ownership, thrive in a fast-paced environment, and are committed to operational excellence, we want to hear from you. We provide a supportive work culture where your contributions to team efficiency and customer satisfaction are truly valued.
Responsibility
- Manage day-to-day restaurant operations to ensure smooth and efficient service flow.
- Supervise, train, and mentor service staff to maintain high service standards.
- Monitor food quality and presentation, ensuring all dishes meet kitchen protocols.
- Handle customer inquiries and resolve complaints professionally to ensure guest satisfaction.
- Manage staff scheduling and floor deployment during peak and off-peak hours.
- Oversee inventory levels and report supply requirements to management.
- Enforce health, safety, and hygiene standards throughout the restaurant premises.
- Prepare daily sales reports and ensure accurate cash handling procedures.
Qualifications
- Minimum of 1-2 years of experience in a restaurant supervisory or team lead role.
- Strong leadership skills with the ability to motivate and manage diverse teams.
- Excellent communication and interpersonal skills in Malay and English.
- A deep understanding of restaurant operations and service excellence.
- Ability to work flexible hours, including weekends, public holidays, and shifts.
- Proficiency in POS systems and basic administrative reporting.
- A proactive mindset with a keen eye for detail and problem-solving abilities.
- Commitment to maintaining high levels of cleanliness and safety standards.