job description
Join S&R Membership Shopping as a Restaurant Manager (QSR) in the vibrant heart of Bali! We are seeking a dynamic and customer-focused leader to oversee the daily operations of our Quick Service Restaurant, ensuring an exceptional dining experience for our members and guests.
In this pivotal role, you will drive operational excellence, lead a motivated team, and uphold the highest standards of service, cleanliness, and efficiency. Your leadership will directly impact customer satisfaction, team performance, and business growth in one of Bali’s most exciting retail and dining destinations.
If you are passionate about hospitality, thrive in fast-paced environments, and have a proven track record in restaurant management, we invite you to apply and become part of our mission to deliver world-class service in a membership-driven shopping experience.
Responsibility
- Oversee daily restaurant operations, including staffing, scheduling, and inventory management to ensure smooth and efficient service.
- Lead, train, and motivate a team of associates to deliver exceptional customer service and maintain high standards of food quality and presentation.
- Monitor and analyze sales performance, customer feedback, and operational metrics to identify areas for improvement and implement action plans.
- Ensure compliance with food safety, hygiene, and sanitation standards in accordance with local regulations and company policies.
- Manage cost control initiatives, including labor, food, and supply expenses, to optimize profitability without compromising quality.
- Develop and execute promotional strategies and loyalty programs to enhance customer engagement and drive repeat business.
- Handle customer inquiries, complaints, and escalations professionally, ensuring resolution and satisfaction.
- Collaborate with the corporate team to align restaurant operations with broader business goals and membership expectations.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent work experience).
- Minimum of 3-5 years of experience in QSR or restaurant management, with a proven track record of leading teams and driving operational success.
- Strong leadership, communication, and interpersonal skills to inspire and manage a diverse team.
- In-depth knowledge of food safety regulations, inventory management, and POS systems.
- Excellent problem-solving abilities and a customer-centric approach to service.
- Proficiency in English (written and verbal); knowledge of Indonesian is a plus.
- Ability to work flexible hours, including weekends and holidays, to meet business demands.
- Experience in a membership-based or high-volume dining environment is highly advantageous.