job description
Join Toko Bakmi Kita as a Restaurant Manager and lead a dynamic team in delivering exceptional dining experiences in the heart of Bali’s vibrant hospitality scene. This role offers the opportunity to shape operational excellence, drive customer satisfaction, and uphold the highest standards of service in a fast-paced, rewarding environment.
As the face of our restaurant, you will oversee daily operations, ensuring seamless coordination between front-of-house and back-of-house teams. Your leadership will be pivotal in maintaining cost efficiency, staff training, and compliance with TBK’s brand standards. With Bali’s booming tourism industry, this position is ideal for a passionate hospitality professional seeking growth in a culturally rich and high-demand market.
Located in Badung, this role places you at the center of Bali’s most sought-after destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta—offering unparalleled exposure to diverse clientele and career advancement opportunities.
Responsibility
- Oversee daily restaurant operations, ensuring smooth service, guest satisfaction, and adherence to Toko Bakmi Kita standards.
- Lead, train, and motivate a high-performing team, fostering a culture of excellence and accountability.
- Monitor and optimize inventory, cost control, and budget management to maximize profitability.
- Implement and enforce health, safety, and hygiene protocols in compliance with local regulations.
- Develop and execute marketing strategies to attract and retain customers, including promotions and loyalty programs.
- Handle customer feedback and resolve escalations professionally to maintain a positive brand reputation.
- Collaborate with the culinary team to ensure menu consistency, quality, and innovation.
- Prepare and analyze performance reports to identify areas for improvement and growth.
Qualifications
- Minimum 3+ years of experience in restaurant management or a similar leadership role in the hospitality industry.
- Proven track record of driving operational efficiency, revenue growth, and team development.
- Strong leadership, communication, and problem-solving skills.
- In-depth knowledge of POS systems, inventory management, and financial reporting.
- Fluency in English (additional Indonesian language skills are a plus).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for delivering exceptional customer service and creating memorable dining experiences.
- Degree in Hospitality Management, Business Administration, or a related field is preferred.