job description
Join the Hiranand Group, a leading name in the hospitality industry, as we expand our presence in Bali, Indonesia! We are seeking a dynamic and experienced Restaurant Manager to oversee the daily operations of our Chowking or Jollibee outlets in prime locations such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is an exciting opportunity to lead a high-performing team, drive customer satisfaction, and contribute to the growth of a globally recognized brand in one of the worldâs most vibrant tourism hubs.
As a Restaurant Manager, you will be responsible for ensuring seamless operations, maintaining high standards of service, and creating a positive work environment for your team. You will play a pivotal role in enhancing the dining experience for our customers while optimizing efficiency and profitability. If you are passionate about hospitality, thrive in a fast-paced environment, and have a proven track record in restaurant management, we want to hear from you!
Bali offers a unique blend of culture, adventure, and professional growth opportunities. As part of the Hiranand Group, you will enjoy competitive compensation, career development programs, and the chance to work in a diverse and inclusive workplace. Apply now and take the next step in your hospitality career with us!
Responsibility
- Oversee daily restaurant operations, including opening/closing procedures, inventory management, and staff scheduling.
- Ensure compliance with food safety, hygiene, and sanitation standards to maintain a clean and safe dining environment.
- Lead, train, and motivate a team of staff to deliver exceptional customer service and uphold brand standards.
- Monitor financial performance, including sales targets, labor costs, and profitability, and implement strategies to optimize results.
- Develop and maintain strong relationships with customers, suppliers, and local authorities to enhance the restaurantâs reputation.
- Handle customer complaints and feedback professionally, ensuring prompt resolution and continuous improvement.
- Collaborate with the corporate team to implement marketing initiatives, promotions, and special events to drive foot traffic and revenue.
- Conduct regular performance reviews and provide coaching to staff to foster professional growth and development.
Qualifications
- Minimum of 3-5 years of experience in restaurant management, preferably in a fast-food or quick-service restaurant (QSR) environment.
- Proven leadership skills with the ability to manage and inspire a diverse team in a high-pressure setting.
- Strong understanding of food safety regulations, inventory management, and financial reporting.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the role.
- Experience with POS systems, Microsoft Office, and basic accounting software.
- Problem-solving mindset with a focus on delivering results and enhancing customer satisfaction.
- Bachelorâs degree in Hospitality Management, Business Administration, or a related field is preferred but not required.