job description
Join Ibarbo Park as an Operations Manager and lead the way in delivering exceptional hospitality experiences in one of Indonesia’s most dynamic tourism hubs. This is a unique opportunity to oversee daily operations, drive service excellence, and contribute to the growth of a premium hospitality brand in Bali’s thriving market.
As the backbone of our operations, you will ensure seamless coordination between departments, maintain high standards of guest satisfaction, and implement strategic initiatives to enhance efficiency and profitability. With a competitive salary, comprehensive benefits including BPJS, and a collaborative work environment, this role is perfect for a results-driven professional with a passion for hospitality.
Bali’s vibrant tourism industry offers unparalleled career growth, and Ibarbo Park is committed to investing in your development. If you thrive in fast-paced settings and have a proven track record in operations management, we invite you to apply and take the next step in your career.
Responsibility
- Oversee daily operations of the property, ensuring compliance with company standards and local regulations.
- Lead, mentor, and develop a high-performing team to deliver exceptional guest experiences.
- Implement and monitor operational policies, procedures, and performance metrics to drive efficiency.
- Collaborate with cross-functional teams (e.g., Housekeeping, F&B, Front Office) to ensure seamless service delivery.
- Manage budgets, forecast expenses, and optimize resource allocation to meet financial targets.
- Resolve guest complaints and operational challenges promptly to maintain satisfaction and brand reputation.
- Develop and execute strategic plans to improve service quality, guest retention, and operational workflows.
- Ensure health, safety, and hygiene standards are upheld in accordance with industry best practices.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in operations management within the hospitality or tourism industry.
- Proven leadership skills with experience managing multidisciplinary teams.
- Strong analytical and problem-solving abilities to optimize operational performance.
- Excellent communication and interpersonal skills to engage with guests, staff, and stakeholders.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Fluency in English (written and spoken); Indonesian language skills are a plus.
- Ability to work flexible hours, including weekends and holidays, as required by operational needs.