job description
Join Jollibee Foods Corporation, a globally recognized leader in the quick-service restaurant industry, as we expand our dynamic team in Bali, Indonesia. We are seeking a passionate and results-driven Restaurant Manager to oversee daily operations, drive business growth, and deliver exceptional customer experiences in one of our high-performing locations.
As a Restaurant Manager, you will play a pivotal role in achieving store business objectives by leading a motivated team, ensuring operational excellence, and maintaining the highest standards of food quality, service, and cleanliness. This is a fantastic opportunity for a proactive leader to make a tangible impact while growing their career in a fast-paced, rewarding environment.
If you thrive in a collaborative setting, have a proven track record in restaurant management, and are eager to contribute to a brand loved by millions, we want to hear from you!
Responsibility
- Lead and motivate a team of staff to deliver outstanding customer service and operational efficiency.
- Develop and implement strategic plans to achieve sales targets, profitability, and customer satisfaction goals.
- Oversee daily restaurant operations, including inventory management, staff scheduling, and cash handling.
- Ensure compliance with food safety, hygiene, and company standards at all times.
- Monitor financial performance, analyze reports, and identify opportunities for cost reduction and revenue growth.
- Conduct regular team training and performance evaluations to foster a culture of excellence and continuous improvement.
- Handle customer inquiries, complaints, and feedback professionally to maintain a positive brand image.
- Collaborate with regional management to align local operations with company-wide initiatives and promotions.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent work experience).
- Minimum of 3-5 years of experience in restaurant management, preferably in a quick-service or fast-food environment.
- Strong leadership and team-building skills with a proven ability to manage and develop staff.
- Excellent communication, problem-solving, and decision-making abilities.
- In-depth knowledge of restaurant operations, including inventory control, P&L management, and customer service standards.
- Proficiency in POS systems and Microsoft Office Suite (Excel, Word).
- Flexibility to work varying shifts, including weekends and holidays, as required.
- Fluency in English; knowledge of Indonesian (Bahasa) is a plus.