job description
Join Arabian Knight Restaurant in the heart of Ubud, Bali as a Host/Hostess and become the first impression of an unforgettable dining experience. This role is perfect for outgoing, customer-focused individuals who thrive in a fast-paced, multicultural environment. You’ll greet guests with warmth, manage reservations, and ensure seamless seating while upholding the restaurant’s reputation for exceptional hospitality.
As part of our team, you’ll work in a vibrant setting that blends traditional Arabian charm with Bali’s unique ambiance. Whether you’re coordinating with the kitchen, assisting with special requests, or maintaining a welcoming atmosphere, your role is pivotal in creating a memorable visit for every guest.
This is a contract-based position offering competitive compensation (IDR 3M–4M/month), flexible scheduling, and the opportunity to grow within Bali’s thriving hospitality industry. If you’re passionate about service excellence and love engaging with people from around the world, we’d love to hear from you!
Responsibility
- Greet guests warmly and professionally upon arrival, ensuring a positive first impression.
- Manage reservations, walk-ins, and waiting lists efficiently using manual or digital systems.
- Escort guests to their tables, present menus, and introduce servers while adhering to seating rotations.
- Coordinate with kitchen and service staff to ensure timely table turnover and guest satisfaction.
- Handle guest inquiries, special requests, and complaints with diplomacy and a solution-oriented approach.
- Maintain a clean, organized reception area, including menus, promotional materials, and guest amenities.
- Assist with setting up and breaking down dining areas for events or high-volume periods.
- Uphold restaurant policies, dress code, and hygiene standards at all times.
Qualifications
- Minimum 1 year of experience in a host/hostess, front desk, or customer service role (hospitality industry preferred).
- Fluent in English; additional languages (e.g., Indonesian, Arabic) are a plus.
- Exceptional communication and interpersonal skills with a friendly, approachable demeanor.
- Strong organizational and multitasking abilities to manage high-pressure situations.
- Professional appearance and adherence to grooming standards.
- Basic computer literacy (e.g., reservation software, POS systems) is advantageous.
- Flexibility to work evenings, weekends, and holidays as required.
- Passion for delivering 5-star service and creating memorable guest experiences.