job description
Are you a dynamic leader with a passion for hospitality? We are seeking a Restaurant Floor Leader to oversee operations at our premier dining establishment in Bali. In this role, you will lead a high-performing team, ensure exceptional guest experiences, and maintain operational excellence in alignment with our brand standards.
As the face of our restaurant, you will drive service quality, uphold hygiene standards, and foster a positive work environment. This is a fantastic opportunity for a motivated professional to grow within a thriving hospitality setting in Bali’s vibrant culinary scene.
Responsibility
- Lead and supervise the floor team to deliver outstanding customer service.
- Ensure all operations adhere to Standard Operating Procedures (SOPs).
- Maintain cleanliness and hygiene standards across the restaurant.
- Handle guest inquiries, complaints, and feedback with professionalism.
- Coordinate with kitchen and management to ensure smooth service flow.
- Train and mentor staff to uphold service excellence.
- Monitor inventory and assist in stock management as needed.
- Support promotional events and special dining experiences.
Qualifications
- Proven experience in a leadership role within the hospitality industry.
- Strong communication and interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of food safety and hygiene regulations.
- Fluent in English; additional languages are a plus.
- Customer-focused mindset with a problem-solving attitude.
- Flexibility to work evenings, weekends, and holidays.
- Basic computer skills for reporting and inventory management.