job description
Join a prestigious dining establishment in Bali as a Restaurant Captain and lead our front-of-house team to deliver exceptional guest experiences. This role offers a competitive salary, complimentary meals, career growth opportunities, and exclusive staff discounts at partner venues.
As the face of our restaurant, you will oversee service operations, ensure seamless coordination between kitchen and dining staff, and maintain the highest standards of hospitality. Bali’s thriving tourism industry provides a dynamic environment where your leadership will directly impact guest satisfaction and operational excellence.
If you are a passionate hospitality professional with a knack for team management and a commitment to service excellence, this is your chance to shine in one of the world’s most sought-after destinations.
Responsibility
- Lead and supervise the front-of-house team, including waitstaff, hosts, and bartenders, to ensure smooth daily operations.
- Coordinate with the kitchen and management to deliver timely, high-quality service and resolve guest concerns professionally.
- Train, mentor, and motivate staff to uphold service standards and foster a positive work environment.
- Oversee table assignments, reservations, and seating arrangements to optimize guest flow and satisfaction.
- Monitor inventory levels for dining essentials (e.g., linens, glassware) and collaborate with procurement teams to maintain stock.
- Implement and enforce health, safety, and hygiene protocols in compliance with local regulations.
- Handle guest feedback, complaints, and special requests with diplomacy and efficiency.
- Assist in planning and executing events, promotions, or themed dining experiences to enhance revenue.
Qualifications
- Minimum 3+ years of experience in a leadership role within fine dining, hotels, or upscale restaurants.
- Proven ability to manage teams of 10+ staff in a fast-paced, high-volume environment.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-centric approach to service.
- Familiarity with POS systems, reservation software, and basic financial reporting.
- Flexibility to work evenings, weekends, and holidays as required by the business.
- Certification in food safety or hospitality management is advantageous.
- Passion for the hospitality industry and a commitment to continuous professional development.