job description
Join Herbal Insani, a leading name in Bali’s vibrant hospitality scene, as we seek a dynamic and experienced Restaurant and Cafe Manager to oversee our premium dining and café operations across multiple high-traffic locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this pivotal role, you will lead a passionate team to deliver exceptional service, maintain operational excellence, and elevate the guest experience in our herbal-focused restaurants and cafes. Your expertise in hospitality management, combined with a deep understanding of Bali’s competitive F&B market, will drive profitability, customer satisfaction, and brand reputation.
This is a contract-based opportunity offering a competitive salary, professional growth, and the chance to work in some of Bali’s most sought-after tourist and expat hubs. If you thrive in fast-paced environments and have a passion for creating memorable dining experiences, we want to hear from you!
Responsibility
- Oversee daily operations of multiple restaurant and café locations, ensuring smooth service, quality control, and adherence to Herbal Insani’s brand standards.
- Lead, train, and motivate a diverse team of staff, including servers, baristas, chefs, and support personnel, to deliver outstanding customer service.
- Develop and implement strategic plans to increase revenue, optimize costs, and improve operational efficiency across all outlets.
- Monitor inventory levels, manage supplier relationships, and ensure timely procurement of high-quality ingredients, with a focus on herbal and organic products.
- Maintain compliance with health, safety, and hygiene regulations, conducting regular inspections and staff training.
- Analyze sales performance, customer feedback, and market trends to refine menus, pricing, and promotional strategies.
- Collaborate with the marketing team to execute localized campaigns, events, and loyalty programs to boost foot traffic and brand visibility.
- Handle customer inquiries, complaints, and VIP requests with professionalism, ensuring a positive resolution and long-term guest satisfaction.
Qualifications
- Minimum 5 years of experience in restaurant or café management, preferably in a multi-outlet or high-volume setting.
- Proven track record of team leadership, P&L management, and operational excellence in the hospitality industry.
- Strong knowledge of F&B trends, herbal/health-focused cuisine, and Bali’s tourism market is a plus.
- Excellent communication, problem-solving, and interpersonal skills with fluency in English (Bahasa Indonesia is advantageous).
- Ability to work flexible hours, including weekends and holidays, to meet business demands.
- Proficiency in POS systems, inventory management software, and Microsoft Office/Google Workspace.
- Degree in Hospitality Management, Business Administration, or a related field is preferred.
- Passion for sustainability, wellness, and customer-centric service aligned with Herbal Insani’s values.