job description
Join Andorra El Nido Leisure Corp as a Front Office Associate and become the welcoming face of our world-class hospitality team in the heart of Bali’s vibrant tourism hub. This is your opportunity to deliver exceptional guest experiences while working in a dynamic, luxury resort environment.
As a Front Office Associate, you will play a pivotal role in ensuring seamless check-ins, check-outs, and guest satisfaction. Your warm demeanor, attention to detail, and problem-solving skills will contribute to creating unforgettable stays for our international clientele. Whether assisting with reservations, handling inquiries, or coordinating with other departments, your role is essential to maintaining our reputation for excellence.
Based in Kuta, Badung, this position offers a competitive salary, professional growth opportunities, and the chance to work in one of Southeast Asia’s most sought-after destinations. If you are passionate about hospitality and thrive in a fast-paced, customer-centric environment, we invite you to apply today.
Responsibility
- Welcome and assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Manage front desk operations, including reservations, room assignments, and billing inquiries.
- Provide accurate information about resort amenities, local attractions, and services to enhance guest experiences.
- Handle guest complaints or concerns professionally, escalating issues to management when necessary.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.
- Maintain up-to-date records of guest information, payments, and special requests in the property management system.
- Process payments, issue receipts, and reconcile daily transactions with precision.
- Uphold high standards of cleanliness and organization at the front desk and lobby area.
Qualifications
- Minimum 1-2 years of experience in front office, reception, or customer service roles within the hospitality industry.
- Excellent communication and interpersonal skills in English; additional languages are a plus.
- Proficiency in property management systems (PMS) and basic computer applications (e.g., Microsoft Office).
- Strong problem-solving abilities and a guest-first mindset.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; a degree in Hospitality Management is advantageous.
- Impeccable grooming and a professional demeanor.
- Familiarity with Bali’s tourism landscape and local culture is a benefit.