job description
Join Bambu Fitness Bali as our Host Receptionist and become the welcoming face of our premium fitness and wellness community in the heart of Bali. This is more than just a receptionist role—it’s an opportunity to create lasting first impressions, foster a vibrant atmosphere, and be part of a team that values health, hospitality, and excellence.
As the first point of contact for members and guests, you’ll play a pivotal role in ensuring every visitor feels valued, informed, and inspired. Enjoy complimentary fitness membership as part of your benefits, allowing you to experience our state-of-the-art facilities firsthand. Whether you’re greeting clients, managing inquiries, or coordinating schedules, your warmth and professionalism will set the tone for an exceptional experience.
Bambu Fitness Bali is a dynamic, fast-growing brand in Bali’s wellness industry, offering a unique blend of modern fitness solutions and traditional Balinese hospitality. If you’re passionate about customer service, thrive in a fast-paced environment, and want to work in one of Bali’s most sought-after locations, we’d love to hear from you!
Responsibility
- Greet and welcome guests, members, and visitors with a warm, professional demeanor, ensuring a positive first impression.
- Manage front desk operations, including check-ins, membership registrations, and inquiries via phone, email, and in-person.
- Coordinate class and facility bookings, ensuring smooth scheduling and communication with trainers and staff.
- Handle cash and digital transactions accurately, including membership fees, class payments, and retail sales.
- Maintain a clean, organized, and inviting reception area, including managing promotional materials and informational brochures.
- Assist with administrative tasks such as data entry, filing, and preparing daily reports for management.
- Address and resolve guest concerns or complaints promptly and professionally, escalating issues when necessary.
- Promote Bambu Fitness Bali’s services, events, and memberships to enhance guest engagement and retention.
Qualifications
- Proven experience in a customer service, receptionist, or hospitality role, preferably in fitness, wellness, or luxury service industries.
- Excellent English communication skills (written and verbal); proficiency in Indonesian is a plus.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Friendly, outgoing personality with a passion for helping others and creating memorable experiences.
- Proficiency in Microsoft Office, Google Workspace, and basic POS systems; quick learner for new software.
- Ability to work flexible hours, including weekends and holidays, to accommodate business needs.
- High school diploma or equivalent; additional certifications in hospitality or fitness are advantageous.
- Knowledge of or interest in fitness, wellness, and healthy lifestyles is a strong asset.