job description
Are you a dynamic and customer-focused individual looking to kickstart your career in the thriving hospitality and tourism industry? Join our team as a Customer Coordinator Intern and gain hands-on experience in managing client relationships and operational coordination for a leading confinement center in Bali.
In this role, you will play a pivotal part in ensuring seamless communication between our clients and service providers, delivering exceptional customer experiences, and supporting day-to-day operations. This internship offers a unique opportunity to develop your organizational, problem-solving, and interpersonal skills in a fast-paced, multicultural environment.
Based in the vibrant heart of Kuta, Bali, you’ll work alongside industry professionals, contributing to meaningful projects while building a strong foundation for your future career. Whether you're assisting with client inquiries, coordinating logistics, or resolving operational challenges, your work will directly impact customer satisfaction and business success.
We are looking for passionate, detail-oriented individuals who thrive in collaborative settings and are eager to learn. If you’re ready to take the first step toward a rewarding career in hospitality, apply today!
Responsibility
- Liaise with clients to understand their needs and provide timely, professional responses to inquiries.
- Coordinate operational logistics for confinement center services, ensuring smooth and efficient delivery.
- Assist in managing client bookings, schedules, and follow-ups to enhance customer satisfaction.
- Collaborate with internal teams to resolve client concerns and ensure high-quality service standards.
- Maintain accurate records of client interactions, feedback, and operational activities.
- Support the development and implementation of customer service policies and procedures.
- Conduct market research to identify trends and opportunities for service improvement.
- Participate in team meetings and training sessions to expand industry knowledge and skills.
Qualifications
- Currently enrolled in or recently graduated from a degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Strong organizational and time-management abilities, with a keen eye for detail.
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic CRM tools.
- Willingness to learn and adapt to new processes and technologies.
- Previous internship or work experience in customer service, hospitality, or tourism is advantageous.