job description
Join Advisory Singapore as a Residential Admin Assistant and play a pivotal role in delivering exceptional customer service to residents in Bali's premier residential communities. This position is ideal for organized, detail-oriented professionals who thrive in a dynamic property management environment. You will serve as the first point of contact for residents, ensuring their needs are met with efficiency and professionalism while supporting the smooth operation of residential facilities.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role offers the opportunity to work in a scenic and culturally rich setting while contributing to a high-standard property management team. Enjoy a competitive salary, comprehensive medical insurance, and performance-based bonuses in a role that values both your administrative expertise and customer service excellence.
Responsibility
- Provide front-line customer service to residents, addressing inquiries, concerns, and requests in a timely and professional manner.
- Manage administrative tasks including documentation, record-keeping, and correspondence related to residential operations.
- Coordinate with maintenance and facility teams to ensure prompt resolution of resident issues and upkeep of property standards.
- Assist in organizing community events and communications to foster a positive living environment.
- Handle lease agreements, move-in/move-out processes, and resident onboarding with attention to detail.
- Maintain accurate resident databases and ensure confidentiality of sensitive information.
- Liaise with vendors, contractors, and internal teams to facilitate smooth property operations.
- Support the Property Manager in preparing reports, budgets, and operational plans as needed.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Hospitality, or a related field.
- Minimum of 1-2 years of experience in administrative support, customer service, or property management.
- Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
- Customer-focused mindset with a problem-solving attitude and high emotional intelligence.
- Ability to work independently and collaboratively within a team.
- Knowledge of local regulations and compliance standards related to residential property management is advantageous.