job description
Join PT BALARAMA PRAJAKARSARASA INDONESIA as a Customer Relationship Management (CRM) Administrator in the vibrant heart of Bali! This is a unique opportunity for recent graduates to kickstart their career in Sales & Marketing while contributing to the growth of our dynamic business unit.
As a CRM Administrator, you will play a pivotal role in managing customer interactions, optimizing sales processes, and ensuring seamless communication between our company and its valued clients. Based in Denpasar, you’ll work in a collaborative environment that fosters innovation and professional development.
We are looking for a detail-oriented, proactive individual with a passion for customer service and a strong foundation in administrative tasks. If you’re eager to build a career in CRM and sales support, this role offers the perfect platform to develop your skills in a fast-paced, rewarding setting.
Responsibility
- Manage and update customer databases, ensuring accuracy and completeness of client information.
- Coordinate with the sales and marketing teams to streamline CRM processes and improve customer engagement.
- Generate and analyze reports on customer interactions, sales performance, and market trends.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Assist in the development and implementation of CRM strategies to enhance customer satisfaction and retention.
- Organize and maintain digital and physical filing systems for easy retrieval of customer data.
- Collaborate with cross-functional teams to ensure alignment between CRM activities and business objectives.
- Monitor and evaluate the effectiveness of CRM tools and recommend improvements where necessary.
Qualifications
- Bachelor’s degree (S1) in Business Administration, Marketing, Communications, or a related field.
- Fresh graduates are encouraged to apply; prior internship experience in CRM, sales, or customer service is a plus.
- Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word) and familiarity with CRM software (e.g., Salesforce, HubSpot).
- Excellent written and verbal communication skills in English and Indonesian.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- High attention to detail and a commitment to maintaining data integrity.
- Proactive attitude, teamwork orientation, and a passion for delivering exceptional customer experiences.