job description
Join Sugared Asia Pte Ltd as a Client Relations Representative – Front of House in the vibrant heart of Canggu, Bali! This is a unique opportunity to deliver exceptional client service in a dynamic, fast-paced environment while enjoying the benefits of a competitive salary, health benefits, and a close-knit team culture.
As the first point of contact for our valued clients, you will play a pivotal role in shaping their experience, ensuring seamless communication, and fostering long-lasting relationships. Your ability to engage, listen, and solve problems will be key to maintaining our reputation for excellence. Whether you’re greeting visitors, managing inquiries, or coordinating with internal teams, your professionalism and warmth will set the tone for success.
Based in Bali’s most sought-after locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), this role offers the perfect blend of career growth and island living. If you thrive in a client-facing role and are passionate about delivering world-class service, we’d love to hear from you!
Responsibility
- Greet and assist clients with professionalism, ensuring a warm and welcoming first impression.
- Manage incoming inquiries via phone, email, and in-person, providing timely and accurate responses.
- Coordinate with internal teams to resolve client concerns and ensure smooth service delivery.
- Maintain detailed records of client interactions, feedback, and follow-ups in CRM systems.
- Organize and facilitate client meetings, ensuring all logistical needs are met.
- Proactively identify client needs and recommend tailored solutions to enhance satisfaction.
- Uphold brand standards in all communications, reflecting the company’s values and professionalism.
- Collaborate with the marketing team to gather client insights for service improvements.
Qualifications
- Minimum 2 years of experience in client service, front desk, or hospitality roles.
- Excellent communication skills in English (written and verbal).
- Strong interpersonal abilities with a customer-first mindset.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Problem-solving skills with a proactive and solution-oriented approach.
- Familiarity with Bali’s business landscape (preferred but not required).
- High school diploma or equivalent; bachelor’s degree in Business, Communications, or related fields is a plus.