job description
Join The Vikings Group as a Reservations Officer in the heart of Baliâs vibrant hospitality scene. This role is perfect for detail-oriented professionals passionate about delivering exceptional guest experiences from the first point of contact. Youâll play a pivotal role in managing bookings, ensuring accuracy, and setting the stage for unforgettable stays in some of the most sought-after destinations in Canggu, Ubud, Denpasar, or surrounding areas.
As part of a dynamic team, youâll contribute to the seamless operation of our luxury properties, where customer satisfaction and operational excellence are at the core of everything we do. Whether youâre confirming reservations, coordinating with other departments, or resolving guest inquiries, your work will directly impact our reputation as a leader in hospitality and tourism.
If you thrive in a fast-paced environment, have a knack for organization, and love creating personalized guest experiences, this is your opportunity to grow with an internationally recognized brand in one of the worldâs most breathtaking locations.
Responsibility
- Manage and process guest reservations efficiently using property management systems (PMS) and ensure all details are accurately recorded.
- Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and resolving issues promptly.
- Coordinate with housekeeping, front desk, and maintenance teams to ensure rooms and facilities are prepared according to guest expectations.
- Handle payment processing, including deposits, cancellations, and refunds, while maintaining compliance with financial policies.
- Monitor room availability and implement strategies to maximize occupancy and revenue.
- Prepare and distribute daily arrival reports and other operational documents to relevant departments.
- Assist in upselling opportunities by promoting additional services, upgrades, or packages to enhance guest stays.
- Maintain confidentiality of guest information and adhere to data protection regulations.
Qualifications
- Minimum 1-2 years of experience in reservations, front desk, or guest services within the hospitality industry.
- Proficient in property management systems (PMS) such as Opera, Cloudbeds, or similar.
- Excellent communication and interpersonal skills with fluency in English (additional languages are a plus).
- Strong organizational and time-management abilities to handle multiple tasks in a high-volume environment.
- Customer-focused mindset with a problem-solving attitude and the ability to remain calm under pressure.
- Familiarity with Baliâs tourism landscape and local attractions is advantageous.
- Basic mathematical and financial literacy for handling payments and reporting.
- Willingness to work flexible hours, including weekends and holidays, as required by the hospitality industry.