job description
Join 7Stonez Holidays in beautiful Bali as a Reservations & Guest Service Assistant and become the heart of our guest experience! In this dynamic role, you will be the first point of contact for our valued guests, ensuring seamless check-ins, check-outs, and unforgettable stays. Your attention to detail, warm hospitality, and organizational skills will help create lasting impressions and drive guest satisfaction.
Based in the vibrant island of Bali, this position offers a unique opportunity to work in a fast-paced, multicultural environment while enjoying the stunning landscapes and rich culture of Indonesia. Whether you're managing reservations, resolving guest inquiries, or coordinating with other departments, your contributions will directly impact our reputation as a premier hospitality provider.
If you are passionate about delivering exceptional service and thrive in a guest-focused role, we invite you to apply and grow your career with us!
Responsibility
- Handle guest inquiries via phone, email, and in-person with professionalism and efficiency.
- Manage check-ins and check-outs, ensuring a smooth and welcoming experience for all guests.
- Maintain accurate reservation records using property management systems (PMS).
- Prepare daily, weekly, and monthly reports on occupancy, reservations, and guest feedback.
- Coordinate with housekeeping, maintenance, and other departments to address guest requests promptly.
- Assist in resolving guest complaints or issues with a solution-oriented approach.
- Promote hotel services, amenities, and local attractions to enhance guest satisfaction.
- Uphold company standards for service excellence and brand representation.
Qualifications
- Minimum of 1 year of experience in hospitality, customer service, or a related field.
- Excellent communication skills in English; knowledge of Bahasa Indonesia is a plus.
- Proficiency in using property management software (e.g., Opera, Cloudbeds).
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Friendly, approachable demeanor with a passion for guest satisfaction.
- Basic computer skills, including Microsoft Office and email management.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent; additional hospitality training is advantageous.