job description
Are you passionate about delivering exceptional customer service and ensuring seamless booking experiences? PT Situjujur Nusantara Sejahtera, a leading hospitality provider in Bali, is seeking a detail-oriented Reservation Specialist to join our dynamic team. In this role, you will be the first point of contact for guests, managing reservations, inquiries, and ensuring a smooth check-in process. Your organizational skills and warm demeanor will contribute to creating unforgettable stays for our visitors.
Based in the vibrant area of Canggu, Bali, this position offers a competitive salary, a collaborative work environment, and the opportunity to grow within the hospitality industry. If you thrive in fast-paced settings and enjoy making a difference in guest experiences, we’d love to hear from you!
Responsibility
- Manage incoming reservation requests via phone, email, and online platforms.
- Provide accurate information about room availability, rates, and special packages.
- Coordinate with housekeeping and front desk teams to ensure smooth guest arrivals.
- Handle guest inquiries, complaints, and special requests with professionalism.
- Maintain up-to-date records of bookings and cancellations in the property management system.
- Assist in preparing reports on occupancy rates and revenue forecasts.
- Upsell additional services (e.g., tours, spa treatments) to enhance guest satisfaction.
- Ensure compliance with company policies and industry standards.
Qualifications
- Minimum 1 year of experience in reservations, front desk, or customer service roles.
- Excellent communication skills in English (additional languages are a plus).
- Proficiency in property management software (e.g., Opera, Cloudbeds).
- Strong organizational and multitasking abilities.
- Friendly, patient, and solution-oriented attitude.
- Ability to work flexible hours, including weekends and holidays.
- Basic knowledge of Bali’s tourism industry is advantageous.