job description
Join Crown Regency Hotels & Resorts as a Reservation Officer and become part of a world-class hospitality team in the heart of Bali’s most vibrant destinations. This is your opportunity to launch or advance your career in luxury hospitality while enjoying the island’s stunning landscapes and dynamic work environment.
As a Reservation Officer, you will play a pivotal role in ensuring seamless guest experiences from the first point of contact. Your exceptional communication skills and attention to detail will help create unforgettable stays for our guests, whether they’re booking a romantic getaway, a family vacation, or a corporate retreat.
We welcome fresh graduates with a passion for customer service, as well as experienced professionals looking to grow in the hospitality industry. If you thrive in a fast-paced, guest-focused environment and take pride in delivering outstanding service, we’d love to hear from you.
Responsibility
- Manage incoming reservation requests via phone, email, and online booking platforms with professionalism and efficiency.
- Provide accurate information about room availability, rates, amenities, and special packages to potential guests.
- Process bookings, modifications, and cancellations while ensuring all details are recorded correctly in the property management system.
- Coordinate with other departments (Housekeeping, Front Desk, F&B) to ensure smooth guest arrivals and stays.
- Handle guest inquiries and complaints with empathy and resolve issues promptly to maintain high satisfaction levels.
- Prepare daily reports on occupancy, revenue, and reservation trends for management review.
- Upsell additional services (e.g., spa treatments, tours, dining) to enhance guest experiences and revenue.
- Stay updated on hotel promotions, local events, and competitor offerings to provide informed recommendations.
Qualifications
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or any related field (fresh graduates are encouraged to apply).
- Previous experience in customer service, reservations, or front desk operations is a strong advantage.
- Excellent English communication skills (both written and verbal); proficiency in additional languages is a plus.
- Strong organizational and multitasking abilities to manage high-volume bookings efficiently.
- Familiarity with property management systems (PMS) such as Opera, Amadeus, or similar is beneficial.
- A guest-first mindset with a proactive and solution-oriented approach to problem-solving.
- Ability to work flexible hours, including weekends and holidays, as required by the hospitality industry.
- Tech-savvy with proficiency in Microsoft Office and basic data entry tools.