job description
Join Prodema Investment Indonesia as a Reservation Officer and play a pivotal role in managing room availability and maximizing revenue through strategic upselling. Based in the vibrant heart of Kuta, Bali, this position offers an exciting opportunity to contribute to the hospitality industry while enjoying the dynamic culture of one of the world's top tourist destinations.
As a Reservation Officer, you will oversee room inventory across multiple channels, ensuring optimal occupancy and revenue generation. Your expertise in upselling techniques will directly impact the hotel's Average Daily Rate (ADR) and overall profitability. This role is perfect for detail-oriented professionals with a passion for hospitality and a knack for sales.
If you thrive in a fast-paced environment and are eager to grow your career in the hospitality sector, we invite you to apply and become part of our dedicated team.
Responsibility
- Manage room availability and inventory across all booking channels to maximize occupancy.
- Implement upselling strategies to enhance Average Daily Rate (ADR) and revenue.
- Coordinate with front office and sales teams to ensure seamless guest experiences.
- Monitor and analyze booking trends to optimize pricing and promotions.
- Handle guest inquiries and reservations with professionalism and efficiency.
- Maintain accurate records of bookings, cancellations, and no-shows.
- Collaborate with revenue management to forecast demand and adjust strategies accordingly.
- Ensure compliance with company policies and industry standards in all reservation processes.
Qualifications
- Minimum 1 year of experience in hotel reservations, front office, or sales.
- Strong understanding of hospitality industry trends and revenue management.
- Excellent communication and interpersonal skills.
- Proficiency in reservation software and Microsoft Office Suite.
- Ability to work under pressure and meet targets in a fast-paced environment.
- Fluency in English; additional languages are a plus.
- Customer-focused mindset with a passion for delivering exceptional service.
- High school diploma or equivalent; degree in Hospitality Management is advantageous.