job description
Join SanLiving and become part of a dynamic team in Bali’s thriving hospitality industry! As a Guest Relations & Apartment Operations Specialist, you’ll play a key role in delivering exceptional guest experiences while ensuring smooth day-to-day operations of our premium apartments. This is a fantastic opportunity to grow your career in hospitality, work in a vibrant environment, and connect with guests from around the world.
Based in beautiful Bali, you’ll enjoy a rewarding role that combines guest services, operational management, and team collaboration. Whether you’re assisting guests with their needs, coordinating apartment maintenance, or contributing to a welcoming atmosphere, your work will directly impact guest satisfaction and business success.
If you’re passionate about hospitality, thrive in fast-paced settings, and want to develop your skills in a supportive environment, we’d love to hear from you!
Responsibility
- Provide warm, professional, and efficient guest services, ensuring a memorable stay for all visitors.
- Manage apartment operations, including check-ins, check-outs, and guest requests with attention to detail.
- Coordinate with housekeeping, maintenance, and security teams to maintain high standards of cleanliness and safety.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Assist in administrative tasks, such as record-keeping, reporting, and inventory management.
- Upsell additional services (e.g., tours, dining, or wellness packages) to enhance guest experiences.
- Collaborate with the team to organize events, promotions, or guest activities.
- Ensure compliance with company policies, safety regulations, and service standards.
Qualifications
- Minimum 1 year of experience in guest relations, front office, or hospitality operations.
- Excellent communication skills in English (additional languages are a plus).
- Strong interpersonal skills with a customer-centric mindset.
- Ability to multitask, problem-solve, and work under pressure in a fast-paced environment.
- Proficiency in MS Office and basic property management systems (training provided).
- Flexibility to work shifts, including weekends and holidays.
- A positive attitude, teamwork spirit, and willingness to learn and grow.
- Prior experience in apartment or hotel operations is highly desirable.