job description
Join Changi Cove Hotel in the heart of Bali as a Permanent Part-Time Reservations Agent and become the welcoming voice of our luxury hospitality brand. This role is perfect for detail-oriented professionals seeking a stable part-time position in a dynamic, guest-focused environment.
As a Reservations Agent, you will play a pivotal role in delivering exceptional service to our guests, ensuring seamless bookings, and maintaining the highest standards of professionalism. Whether you're assisting with inquiries, managing reservations, or coordinating with other departments, your meticulous approach will contribute to unforgettable guest experiences.
Based in Kuta, Badung, this position offers the flexibility of part-time hours while providing the opportunity to grow within a renowned hotel group. If you thrive in a fast-paced setting and take pride in creating flawless guest interactions, we’d love to hear from you!
Responsibility
- Handle incoming reservations via phone, email, and online platforms with efficiency and professionalism.
- Provide accurate information about room availability, rates, amenities, and hotel policies to guests.
- Process bookings, modifications, and cancellations while ensuring all details are recorded correctly in the property management system.
- Coordinate with housekeeping, front desk, and other departments to ensure smooth guest arrivals and stays.
- Resolve guest inquiries and concerns promptly, offering solutions that align with hotel standards.
- Maintain up-to-date knowledge of hotel promotions, packages, and local attractions to upsell and enhance guest experiences.
- Prepare and send confirmation emails, invoices, and other guest communications in a timely manner.
- Assist in administrative tasks, including reporting, filing, and data entry to support the reservations team.
Qualifications
- Minimum 1 year of experience in reservations, front desk, or customer service within the hospitality industry.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong organizational skills with the ability to multitask and prioritize in a busy environment.
- Proficiency in property management systems (e.g., Opera, Cloudbeds) and Microsoft Office Suite.
- A customer-centric mindset with a passion for delivering exceptional service.
- Attention to detail and a high level of accuracy in handling guest information and financial transactions.
- Ability to work flexible part-time hours, including weekends and public holidays as required.
- Diploma or certificate in Hospitality Management or related field is advantageous.