job description
Join Ipoh Overland Tours & Travel Sdn Bhd as a Sales Executive & Tour Leader in the heart of Bali’s vibrant tourism industry. This unique hybrid role combines your passion for travel with exceptional sales skills to create unforgettable experiences for clients exploring Indonesia’s most sought-after destinations.
Based in Canggu, Bali, you’ll be at the forefront of promoting exclusive travel packages, handling inquiries with professionalism, and leading immersive tours that showcase the beauty and culture of Bali, from the lush landscapes of Ubud to the pristine beaches of Nusa Dua. Your role is pivotal in driving customer satisfaction, building long-term relationships, and contributing to the growth of a reputable travel brand.
We offer a competitive salary, a dynamic work environment, and the opportunity to turn your love for travel into a rewarding career. If you thrive in fast-paced settings, enjoy meeting people from around the world, and have a knack for closing deals while delivering exceptional service, this is the role for you.
Responsibility
- Develop and execute sales strategies to promote travel packages, excursions, and customized tour experiences to domestic and international clients.
- Handle customer inquiries via phone, email, and in-person consultations, providing detailed information on destinations, itineraries, pricing, and logistics.
- Lead group tours with professionalism, ensuring a seamless and memorable experience for travelers while adhering to safety and quality standards.
- Build and maintain strong relationships with hotels, transport providers, and local vendors to secure competitive rates and exclusive offerings.
- Prepare and present sales reports, track performance metrics, and identify opportunities for revenue growth and service improvements.
- Collaborate with the marketing team to create compelling promotional materials, social media content, and campaigns to attract new clients.
- Stay updated on travel trends, visa regulations, and industry best practices to provide accurate and valuable advice to customers.
- Resolve customer complaints or issues promptly, ensuring high levels of satisfaction and repeat business.
Qualifications
- Minimum 2 years of experience in sales, customer service, or tourism, with a proven track record in achieving targets.
- Excellent communication and interpersonal skills in English; additional languages (e.g., Mandarin, Indonesian) are a plus.
- Strong negotiation and persuasion abilities, with a customer-centric approach to sales.
- Passion for travel and in-depth knowledge of Bali’s top attractions, culture, and logistics (or willingness to learn quickly).
- Ability to work flexible hours, including weekends and holidays, to accommodate tour schedules and client needs.
- Proficient in using CRM software, Microsoft Office, and basic booking systems.
- Outgoing, energetic personality with the confidence to engage diverse groups and deliver engaging presentations.
- Valid driver’s license and familiarity with Bali’s geography are advantageous.