job description
Are you an expert in customer retention and business growth? Google Cloud is looking for a dynamic Renewals Sales Manager to join our Looker team in Singapore. In this role, you will be the primary driver of customer success, managing the renewals lifecycle for our sophisticated data analytics platform. You will collaborate with cross-functional teams, including account executives and customer success managers, to ensure our clients realize maximum value from Looker, thereby securing long-term loyalty and recurring revenue growth.
You will lead complex negotiations, identify opportunities for expansion, and serve as a trusted advisor to our enterprise clients. If you thrive in a fast-paced environment and are passionate about data-driven decision-making, we want to hear from you. Join us to help shape the future of cloud analytics at one of the world's most innovative technology companies.
Responsibility
- Manage the end-to-end renewals process for Looker enterprise accounts, ensuring timely and successful contract renewals.
- Develop and execute comprehensive renewal strategies to mitigate churn and identify up-sell or cross-sell opportunities.
- Collaborate with Customer Success and Sales teams to advocate for customer needs and maintain high levels of client satisfaction.
- Conduct regular business reviews with key stakeholders to demonstrate platform value and strategic alignment.
- Negotiate complex commercial agreements and renewal terms while balancing company objectives and customer requirements.
- Monitor and analyze renewal health metrics to provide accurate forecasting and reporting to regional leadership.
- Support cross-functional initiatives to improve the overall customer lifecycle journey and platform adoption rates.
Qualifications
- Bachelor’s degree in Business, Finance, Economics, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in renewals management, account management, or B2B software sales.
- Proven track record of managing high-value SaaS renewals and delivering consistent revenue retention.
- Deep understanding of the data analytics and cloud software market landscape.
- Excellent communication, interpersonal, and negotiation skills, with the ability to influence C-level executives.
- Demonstrated ability to thrive in a global, matrixed organization with cross-functional stakeholders.
- Proficiency in CRM tools (e.g., Salesforce) and data analysis software to manage sales pipelines effectively.