job description
Join iOPEX Technologies as a Renewals Manager and take your career to new heights in a dynamic, fast-paced environment. This is an urgent opportunity for a driven professional to manage client renewals, ensuring long-term partnerships and revenue growth. Based in beautiful Bali, you'll work with a global team while enjoying the island's vibrant culture and work-life balance.
At iOPEX, we empower our employees to achieve their highest potential. As a Renewals Manager, you'll play a pivotal role in maintaining and expanding our client relationships, driving customer satisfaction, and contributing to our company's success. If you're a results-oriented individual with a passion for sales and customer success, this is your chance to make a significant impact.
Apply now and become part of the iOPEX family, where innovation meets opportunity!
Responsibility
- Manage the end-to-end renewals process for assigned client accounts, ensuring timely and successful contract renewals.
- Develop and execute strategic renewal plans to maximize revenue retention and minimize churn.
- Collaborate with sales, customer success, and finance teams to align renewal strategies with business objectives.
- Analyze customer usage data and engagement metrics to identify risks and opportunities for upselling or cross-selling.
- Build and maintain strong relationships with key stakeholders, acting as the primary point of contact for renewal discussions.
- Prepare and present renewal proposals, negotiating terms and pricing to achieve mutually beneficial outcomes.
- Track and report on renewal metrics, providing insights and recommendations to senior management.
- Stay updated on industry trends and competitive landscape to inform renewal strategies.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in sales, account management, or customer success, preferably in the technology or IT services industry.
- Strong negotiation and communication skills, with the ability to influence decision-makers.
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Results-oriented mindset with a track record of meeting or exceeding targets.
- Fluency in English; additional languages are a plus.