job description
Join Glocomp Systems as a Renewal Executive and play a pivotal role in driving client retention and revenue growth by managing the end-to-end contract renewal process. Based in the vibrant hub of Canggu, Bali, you will ensure seamless renewals, accurate pricing, and exceptional client satisfaction while contributing to the company’s long-term success.
This role is ideal for detail-oriented professionals with a passion for relationship management and a knack for process optimization. You’ll collaborate with cross-functional teams to identify renewal opportunities, negotiate terms, and maintain a high retention rate. With a competitive salary package and the chance to work in one of Southeast Asia’s most dynamic business environments, this is your opportunity to advance your career in contract management.
Responsibility
- Manage the complete contract renewal lifecycle, from initial outreach to final execution, ensuring timely processing and compliance.
- Analyze client contracts to identify renewal opportunities, upsell potential, and risk factors.
- Collaborate with sales, finance, and legal teams to align renewal terms with company policies and client expectations.
- Develop and maintain a renewal tracking system to monitor deadlines, follow-ups, and client communications.
- Prepare and present renewal proposals, including pricing adjustments, terms, and value propositions to clients.
- Resolve client concerns or objections during the renewal process to secure contract extensions.
- Generate reports on renewal performance, retention rates, and revenue impact for management review.
- Stay updated on industry trends, competitive offerings, and best practices in contract management.
Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Minimum 2 years of experience in contract management, sales support, or client retention roles.
- Strong analytical skills with the ability to interpret contract terms and financial data.
- Excellent communication and negotiation skills, with a client-centric approach.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Detail-oriented with exceptional organizational and time-management abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.