job description
Are you a results-driven Account Manager looking to thrive in a dynamic, remote work environment? BruntWork is seeking a talented professional to join our team and drive client success from the comfort of your home—or anywhere in Bali! Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role offers the flexibility to work remotely while making a real impact.
As an Account Manager, you’ll be the bridge between our clients and our internal teams, ensuring seamless communication, strategic growth, and exceptional service delivery. You’ll leverage data-driven insights to optimize client relationships, identify upsell opportunities, and foster long-term partnerships. If you’re passionate about sales, client management, and career growth, this is your chance to join a forward-thinking company that values innovation and collaboration.
At BruntWork, we empower our team with the tools, training, and support needed to excel. You’ll work alongside industry experts, gain exposure to cutting-edge technologies, and enjoy a flexible work culture that prioritizes work-life balance. Plus, with our remote-first approach, you can enjoy Bali’s vibrant culture while building a rewarding career.
Ready to take the next step? Apply today and become part of a team that’s redefining client success in the digital age!
Responsibility
- Serve as the primary point of contact for assigned client accounts, ensuring high levels of satisfaction and retention.
- Develop and execute strategic account plans to drive revenue growth, upsell opportunities, and long-term client engagement.
- Collaborate with cross-functional teams (sales, marketing, operations) to deliver tailored solutions that meet client needs.
- Analyze client data and performance metrics to identify trends, risks, and opportunities for improvement.
- Conduct regular check-ins and business reviews with clients to assess progress, address concerns, and align on goals.
- Negotiate contracts, pricing, and service-level agreements (SLAs) to ensure mutually beneficial outcomes.
- Proactively identify and resolve client challenges, escalating issues to leadership when necessary.
- Stay updated on industry trends, competitive landscape, and best practices to provide informed recommendations to clients.
Qualifications
- Proven experience (2+ years) in account management, client success, or sales, preferably in a remote or BPO environment.
- Strong communication skills (written and verbal) with the ability to build rapport with clients and internal teams.
- Data-driven mindset with experience analyzing performance metrics and translating insights into actionable strategies.
- Proficiency in CRM tools (e.g., HubSpot, Salesforce) and Microsoft Office/Google Workspace.
- Self-motivated and organized, with the ability to manage multiple accounts and priorities in a remote setting.
- Problem-solving attitude with a focus on delivering solutions that drive client success.
- Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
- Fluency in English; additional languages are a plus.