job description
Join BruntWork as a Remote Website Support Coordinator and play a pivotal role in ensuring seamless digital experiences for our global clients. Based in the vibrant locales of Baliâwhether you're in Canggu, Ubud, or Denpasarâyou'll work in a fully remote capacity, monitoring website performance, resolving technical issues, and delivering exceptional support.
This role is perfect for tech-savvy professionals who thrive in dynamic environments and are passionate about maintaining high-performing websites. Enjoy the flexibility of working from paradise while contributing to a company that values innovation, efficiency, and work-life balance.
Why Apply?
- Work remotely from Baliâs most inspiring locations.
- Competitive salary with opportunities for growth.
- Collaborate with a global team of digital experts.
- Make a tangible impact on client success and satisfaction.
If youâre detail-oriented, proactive, and eager to support cutting-edge digital solutions, weâd love to hear from you. Apply today and take the next step in your career with BruntWork!
Responsibility
- Monitor and maintain client websites to ensure optimal performance and uptime.
- Manage and prioritize support tickets, resolving technical issues promptly and efficiently.
- Collaborate with developers and designers to implement website updates and fixes.
- Conduct regular audits to identify and address potential vulnerabilities or performance bottlenecks.
- Provide clear and concise communication to clients regarding website status and resolutions.
- Document processes, troubleshooting steps, and best practices for future reference.
- Stay updated on emerging web technologies and industry trends to enhance support strategies.
- Assist in onboarding new clients by setting up and configuring their websites.
Qualifications
- Proven experience in website support, IT helpdesk, or a related technical role.
- Strong understanding of CMS platforms (e.g., WordPress, Shopify) and basic HTML/CSS.
- Excellent problem-solving skills with a keen attention to detail.
- Ability to work independently in a remote setting with minimal supervision.
- Proficiency in using support tools like Zendesk, Jira, or similar ticketing systems.
- Strong written and verbal communication skills in English.
- Familiarity with SEO principles and website analytics is a plus.
- Passion for delivering exceptional customer service and technical support.