job description
Join DBP Service Corporation as an IT Support Staff (Reliver) and play a pivotal role in ensuring seamless IT operations for our clients in Zamboanga. This part-time position offers a competitive salary and the opportunity to work in a dynamic environment where your technical skills will directly impact business efficiency.
As an IT Support Staff, you will provide on-site and remote technical assistance, troubleshoot hardware and software issues, and maintain IT infrastructure to support daily operations. This role is ideal for individuals with a passion for technology and a commitment to delivering exceptional service.
If you are a proactive problem-solver with a strong foundation in IT support, we invite you to apply and contribute to our mission of delivering reliable IT solutions.
Responsibility
- Provide on-site and remote technical support to end-users, resolving hardware and software issues promptly.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Assist in the setup and maintenance of network infrastructure, ensuring optimal performance.
- Diagnose and troubleshoot technical problems, escalating complex issues as needed.
- Maintain accurate records of IT support requests and resolutions.
- Assist in the deployment of software updates and security patches.
- Provide training and guidance to users on IT best practices.
- Collaborate with the IT team to improve system efficiency and user experience.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Familiarity with operating systems (Windows, macOS) and office productivity tools.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are a plus.
- Willingness to travel to client sites as required.