job description
Join Viewqwest Private Limited as an IT Business Support Executive and play a pivotal role in bridging technology and business operations. Based in the vibrant heart of Canggu, Bali, this position offers a unique opportunity to work in a dynamic environment while enjoying the island's renowned work-life balance.
We are seeking a motivated junior system administrator with hands-on Salesforce administration experience to support our expanding team. In this role, you will ensure seamless IT operations, enhance system efficiency, and provide technical support to drive business success. If you are passionate about technology and eager to grow in a collaborative setting, this is the perfect role for you.
At Viewqwest, we foster innovation, professional growth, and a culture of excellence. As part of our team, you will have access to cutting-edge tools, mentorship, and opportunities to advance your career in IT and business support.
Responsibility
- Administer and maintain Salesforce platforms, including user management, data integrity, and system customization.
- Provide technical support to internal teams, troubleshooting hardware, software, and network issues.
- Collaborate with cross-functional teams to identify IT needs and implement scalable solutions.
- Monitor system performance, conduct regular audits, and ensure compliance with security protocols.
- Assist in the deployment of IT projects, including software updates, system integrations, and process automation.
- Develop and maintain IT documentation, including user guides, FAQs, and troubleshooting manuals.
- Train end-users on new systems and tools, ensuring smooth adoption and minimal disruption.
- Stay updated with emerging technologies and recommend improvements to enhance business efficiency.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support, system administration, or Salesforce administration.
- Certification in Salesforce Administration (e.g., Salesforce Certified Administrator) is a plus.
- Strong problem-solving skills and the ability to diagnose technical issues efficiently.
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Familiarity with ITIL frameworks, network administration, and cloud services is advantageous.
- Proactive mindset with a keen attention to detail and a commitment to continuous learning.
- Ability to work independently and collaboratively in a fast-paced environment.