job description
Join Outsourced Quality Assured Services Inc. as a Remote Technical Support Specialist and work from the stunning locations of Bali, Indonesia. This role is perfect for tech-savvy professionals who thrive in a dynamic, customer-focused environment while enjoying the flexibility of remote work.
As a Technical Support Specialist, you will serve as the first point of contact for clients, providing expert troubleshooting, resolving technical issues, and ensuring seamless customer experiences. Your strong communication skills, problem-solving abilities, and proficiency in CRM systems and AI tools will be key to delivering exceptional service.
This position offers a competitive salary, the freedom to work from Bali’s most vibrant areas, and the opportunity to grow within a global organization committed to quality and innovation.
Responsibility
- Provide first-level technical support via phone, email, and chat to resolve customer inquiries efficiently.
- Diagnose and troubleshoot software, hardware, and network issues with a customer-centric approach.
- Utilize CRM systems (e.g., Salesforce, Zendesk) to document interactions, track issues, and ensure follow-up.
- Leverage AI-powered tools to automate responses, analyze trends, and improve support efficiency.
- Collaborate with cross-functional teams to escalate complex issues and drive resolutions.
- Develop and maintain knowledge base articles and FAQs to empower self-service support.
- Monitor system performance and proactively identify potential technical problems.
- Deliver exceptional customer service with empathy, clarity, and professionalism.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience (2+ years) in technical support, helpdesk, or customer service roles.
- Strong proficiency in CRM platforms (e.g., Salesforce, HubSpot, Zendesk).
- Familiarity with AI tools (e.g., chatbots, automation scripts) for support optimization.
- Excellent written and verbal communication skills in English (C1/C2 level).
- Analytical mindset with the ability to solve complex technical problems under pressure.
- Self-motivated, detail-oriented, and able to work independently in a remote setting.
- Prior experience in a remote or work-from-home environment is a plus.