job description
Join Pleco Inc. as a Remote Technical Support Engineer and work from the stunning locations of Bali!
Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Pleco Inc. is urgently hiring a Work-from-Home Technical Support Engineer to join our dynamic team. In this role, youāll provide top-tier technical assistance to our global clients, troubleshoot complex issues, and ensure seamless IT operationsāall while enjoying the flexibility of remote work from Baliās most vibrant locations.
This is a full-time, remote position offering competitive compensation, career growth opportunities, and the chance to collaborate with a forward-thinking tech company. If you thrive in a fast-paced environment and love resolving technical challenges, we want to hear from you!
Responsibility
- Provide first-level and advanced technical support to clients via phone, email, and chat.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues efficiently.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Document all support interactions, solutions, and recurring issues in our ticketing system.
- Assist in the setup, configuration, and maintenance of IT systems and applications.
- Conduct remote system diagnostics and performance monitoring to prevent downtime.
- Educate users on best practices for software usage, cybersecurity, and IT compliance.
- Stay updated with the latest technological trends and industry standards to enhance support quality.
Qualifications
- Bachelorās degree in Computer Science, IT, or a related field (or equivalent work experience).
- Proven experience (2+ years) in technical support, IT helpdesk, or a similar role.
- Strong knowledge of Windows/macOS, networking, and troubleshooting methodologies.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Zendesk).
- Excellent communication and problem-solving skills in English.
- Ability to work independently in a remote setting with minimal supervision.
- Certifications such as CompTIA A+, Network+, or ITIL are a plus.
- Passion for customer service and continuous learning in the tech space.