job description
Join BruntWork as a Remote Spa Sales & Customer Service Assistant and become a key player in delivering exceptional client experiences. This role offers the flexibility to work from the comfort of your home while supporting a thriving spa business. You will handle sales inquiries, provide top-tier customer service, and manage administrative tasks to ensure smooth operations.
If you are passionate about wellness, customer satisfaction, and sales, this is your opportunity to grow in a dynamic remote environment. Enjoy competitive compensation, a supportive team, and the chance to make a real impact in the spa industry.
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Assist clients in booking spa services, answering questions about treatments, and providing personalized recommendations.
- Process sales transactions, manage reservations, and ensure accurate record-keeping.
- Resolve customer concerns and complaints promptly to maintain high satisfaction levels.
- Collaborate with the sales team to promote spa packages, memberships, and special offers.
- Maintain updated knowledge of spa services, pricing, and promotions.
- Assist with administrative tasks, including data entry, reporting, and inventory tracking.
- Uphold brand standards and contribute to a positive, customer-centric work environment.
Qualifications
- Proven experience in customer service, sales, or administrative roles, preferably in the spa or wellness industry.
- Excellent communication skills in English, both written and verbal.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency in using CRM software, booking systems, and Microsoft Office tools.
- A customer-focused mindset with a passion for delivering exceptional service.
- Ability to work independently with minimal supervision in a remote setting.
- Basic knowledge of spa treatments and wellness trends is a plus.
- High school diploma or equivalent; additional certifications in sales or customer service are advantageous.